Return & exchange policy

We want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return. Return instructions can be found at the end of this article.

 

30-day Returns

• We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.

• In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please submit a ticket to our! (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)

 

As the buyer, you are responsible for the return shipping costs if the return is due to a change of mind about your purchase (€7). However, all exchanges are free of charge, with a 100-day exchange window, provided the products remain unused.

(Returns/exchanges are not accepted without original packaging)

You will receive your return label by providing your order number and the items you wish to exchange or return to:
Hello@powerculture.dk

Return standards and conditions

• We gladly accept returns for both refunds and exchanges!

  • Exchanges can only be requested for the same item in alternate sizes. 

  • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued. 

• Items must be unwashed and not put through a dryer.

• Items covered in animal/human hair are subject to denial.

• Items covered in glitter, powder, skin cells, or other matter are subject to denial.

• Items with piling may be subject to denial.
• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

• Items with markings or other stains (such as deodorant) will not be accepted.